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According to Dan Vesset, program vice president for IDC's Business Analytics Solutions, the business analytics software market "has crossed the chasm into the mainstream mass market." In 2011, Vesset explains, the business analytics market extended its post-2009 recovery with another stellar performance by growing worldwide revenues 14.1% year over year. International Data Corporation forecasts, in fact, that it will continue to grow at a 9.8% compound annual growth rate (CAGR) through 2016 to reach $50.7 billion. Helping to drive this growth is media and conference attention focused on Big Data, putting broader business analytics on the agenda of more senior executives. Additionally, new business analytics software options based on non-relational data management technology are forcing all vendors to accelerate R&D efforts and acquisitions focused on new tools and app... (more)

Why Big Data Applications Adoption is Accelerating

Big Data applications have gained new momentum in the marketplace, as the benefits of working with larger and larger data sets enables analysts to spot key business-related trends. International Data Corporation (IDC) released a worldwide forecast of Big Data opportunities, noting that the market is expected to grow from $3.2 billion in 2010 to $16.9 billion in 2015. This represents a compound annual growth rate (CAGR) of 40 percent -- or about 7 times that of the overall Information and Communications Technology (ICT) market. "The Big Data market is expanding rapidly as large IT companies and start-ups vie for customers and market share," said Dan Vesset, program vice president, Business Analytics Solutions at IDC. IDC believes that for business technology buyers, opportunities exist to use Big Data solutions to improve operational efficiency and to drive innovation. ... (more)

Outsourcing "Has Been Going On Forever" - Intel's CEO

Related Links: Saturday Essay: Why Outsourcing is a "Tremendous Opportunity" for US Economy Intel Goes From Hard Core to Dual Core "We've Had Some Fumbles," Says Intel's Otellini Offshore Outsourcing: Magic Bullet or Dirty Word? 1 in 4 IT Jobs Going Offshore, Says Gartner; One Major "Offshoring Failure" in 2004 Predicted IT Trends: "Intelligent Computing" is Greater Threat than Outsourcing "'The world is always ready to receive talent with open arms.' That's really what outsourcing is," said Intel's CEO Craig Barrett recently in an interview with the San Francisco Chronicle. He was quoting a fortune cookie slogan which he feels sums up the whole issue very neatly. Globalization has played its part. "The world's economy in the last 10 years has opened up," said Barrett, "and you've had a seminal event, of half the world's population joining the world's free economic sy... (more)

Hosted IP Contact Centre Services in EMEA Show Promise but Need More Visibility

LONDON, April 4 /PRNewswire/ -- The hosted IP contact centre market in Europe, Middle East and Africa (EMEA) is gaining ground as enterprises, large and small, realise the advantages of outsourcing telecommunication requirements. Legacy and next-generation carriers are already launching these services in Europe, which is expected to exhibit strong growth by 2007. New analysis from Frost & Sullivan ( reveals that this market generated revenues of EUR139.6 million in 2004 and is expected to grow at a compound annual growth rate (CAGR) of 26 per cent to around EUR444.9 million in 2009. "Although the market is still in a formative stage and the technology is novel, the potential therein is huge: as much as 7.9 per cent of the installed base is likely to use hosted IP contact centre services in EMEA by 2009," notes Frost & Sullivan Research Analyst Mr... (more)

Click Commerce Acquires Xelus

Click Commerce provides collaborative commerce solutions and is a pioneer in the Software as a Service (SaaS) industry. Its acquisition of  Xelus "brings analytical capabilities that are critical for extracting value from RFID programs and broadens the Company's solutions portfolio to include Xelus' Service Parts Planning (SPP) and Reverse Supply Chain solutions," the company says. "The next arena for widespread RFID adoption is the marketplace for high- value parts and complex finished goods," said Michael W. Ferro, Jr., chairman and CEO of Click Commerce, Inc. "Xelus is a strategic technology acquisition for Click in the RFID space. Combining Xelus' Service Parts Planning, optimization and analytical capabilities with Click's existing Service Parts Demand Management and Service Parts Fulfillment solutions closes a critical gap for those companies with complex, di... (more)

Independent Research Firm Recognized Keane as a 'Leader' in Applications Outsourcing

BOSTON, March 29 /PRNewswire-FirstCall/ -- Keane, Inc. , a leading business process and information technology (IT) services firm, today announced that it has been cited as a "leader" in The Forrester Wave(TM): North American Applications Outsourcing, Q1 2007 Report. Forrester Research included Keane among the top performers of North American Applications Outsourcing (AO) Providers that were selectively chosen to be evaluated across 50 criteria. Keane placed in the leader category and was described in the report as a "strong provider with very strong price competitiveness, strong processes, and good cultural fit." The report also cites Keane as a "solid performer in AO" and an "especially good fit for buyers that are seeking an alternative to tier one providers but want a stable tier two player, and for North American customers with a limited appetite for direct of... (more)

Google Itching To Play Spoiler on Microsoft's Yahoo! Dinner

It's unlikely, however, that Google, the target of the proposed merger, can do much of anything other than raise dust - like its move over the weekend to raise the specter of Microsoft's possible monopolization of the Internet and its illegal leverage into "new, adjacent markets." As the Journal observes, Google would have a tough time making a bid for Yahoo itself because its owns too much of search and Internet advertising to clear the regulators, and even the alternatives - underwriting another white knight or helping Yahoo stay independent by guaranteeing "revenue in return for a Yahoo advertising outsourcing pact" - would probably meet with regulatory headwinds. Yahoo is understood to have talked to Google lately about outsourcing its search advertising in Europe to Google and splitting the revenues. Reuters reports hearing that Yahoo, which thinks Microsoft's ... (more)

SOA World Conference - "The End of Middleware As You Know It"

Dramatic industry changes - including vendor consolidation, outsourcing and the growth of open source - highlight the need for a better way. When a SOA implementation costs too much, the culprit is often the old-fashioned, proprietary and expensive server or hub-based middleware. A better, distributed approach to SOA infrastructure can help reduce cost and increase the benefit of SOA implementation. This presentation includes an overview of the industry trends driving us toward SOA and explains why traditional middleware systems do not meet modern requirements as well as a distributed approach to SOA infrastructure. Sponsor SOA World Conference & Expo Submit Your Speaking Proposal Register Now and Save! Speaker Bio: As chief technology officer at IONA, Eric Newcomer is responsible for IONA's technology strategy and participation in standards bodies. Eric joined IONA in ... (more)

Building a Modern SOA: Examining Offshoring All Over Again

The word “offshoring” and its sibling “outsourcing” can provoke instant, righteous anger among some people, while being touted as a one-size-fits-all panacea by others. The recent decade or so of outsourcing and offshoring—particularly to India within the IT business—has generated copious case studies, best practices, and worst practices. Everyone has a story to tell, or several, and debate ranges on within companies and on the pages of websites, magazines, and books as to whether The Grand India Experiment will ultimately succeed or fail. But now’s not the time for grand theories. It is time instead to focus on what is smart and what is doable. Smart and doable does not mean reflexive, though. “In tough economic times, it’s easy enough to fall prey to the desire to cut costs at all costs,” said one of several IT executives interviewed for this story, an executi... (more)

Are You Comfortable With Where Your Data Sleeps at Night?

Why is cloud computing relevant today from an economic, business and technology standpoint? What are some potential benefits – and pitfalls – of moving to the cloud? What should you look for in a cloud computing provider to ensure the security of your data and applications? And above all how can you manage the cloud so you – and your data – sleep safe and secure? In an October 8 Live Webcast and Interview from Times Square, Sam Gross, vice president, Global Information Technology Outsourcing Solutions, Unisys Corporation, will answer these questions and more. Gross will be joined in Times Square by SYS-CON.TV Host Jeremy Geelan, who is also Conference Chair of the International Cloud Computing Conference & Expo series. In their interview, Geelan will be asking Gross to share with viewers his take on how the economy is accelerating a tectonic shift in IT - and how it... (more)

CCT CEO Jonathan Rosenberg Drives Revenue Through CRM in the Philippines

Cyber City Teleservices ( is the most venerable of the CRM call-center firms in the Philippines. Dating back to 1999, it was co-founded by longtime industry executive Jonathan Rosenberg, who spent two decades in the US in the direct response industry. "The first thing I want to be clear about is that we don't view ourselves as a solution for companies to reduce costs," he told me in a recent interview at CCT's headquarters in the Clark Special Economic Zone, a couple hours north of Manila in the state of Pampanga. "The most important issue for business executives is driving topline revenue, and we help our clients do that." I met Jonathan during an event called Convergence 2009, part of a convention at Clark that was sponsored by the Philippine government. The event attracted local business leaders and foreign executives, as well as students eager to ... (more)