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KMD Implements Cordys to Streamline Business Process Outsourcing

Improved BPO services delivering operational efficiency and benefits to customers

Cordys, a leading provider of software for business process innovation, and ICT consulting firm Innovatec, have been selected by KMD, the leading Business Process Outsourcing (BPO) solutions provider in Denmark, to build a Business Operations Platform (BOP) between the company’s front-end portals and back-end systems to enable it to offer streamlined BPO solutions to its customer base. 

KMD, with more than 3,000 employees and a turnover of more than DKK 3 billion, is the largest Danish owned IT company. KMD aims to remain a top three IT service provider in Denmark, providing IT, BPO and consultancy services to the public and private sectors.

The Cordys Business Operations Platform allows KMD to run its BPO Service Center more efficiently and effectively, resulting in increased customer satisfaction. A higher degree of business process automation will streamline KMD’s operations and allow its Service Center to become even more scalable.

With many years’ experience of optimising complicated, labour-intensive processes, KMD has attained unique expertise when it comes to large-scale operations and optimisation of administration-intense tasks. Today, KMD carries out the complete payroll and personnel administration for around 100,000 salary earners.

KMD will use the Cordys Business Operations Platform at every stage when taking over a customer’s administrative procedures, including Cordys BPMS for workflow, Rich UI tools, Cordys Business Activity Monitoring (BAM) for important notifications, and the Cordys SOA Grid for Integration with SAP and other existing software.

Kim Koch, President KMD AS, responsible for Customer Services stated: “KMD has defined its BPO services as being crucial in the realisation of its growth ambitions in Denmark. We have selected Cordys as the core platform to orchestrate all business processes in the customer services centers of KMD. Innovatec will implement the Cordys platform to deliver a workplace solution for employees in the customer services centres to improve both customer satisfaction and operational effectiveness significantly.”

Hans de Visser, Managing Director Cordys Benelux & Nordics, stated: “We are pleased to be working with KMD, the industry leading business process outsourcing solutions provider in Denmark. This partnership strengthens our outreach in Scandinavia and will see KMD’s customers realise numerous benefits. We will support our certified partner Innovatec to the fullest delivering Cordys based solutions to KMD.” 

-ENDS-

NOTES TO EDITORS
About Cordys

Cordys is a global provider of software for business process innovation and Enterprise Cloud Orchestration. The industry-leading Cordys Business Operations Platform (BOP) consists of a complete suite for next generation Business Process Management (BPM), Business Activity Monitoring (BAM) and innovative SaaS Deployment Frameworks (SDF), delivering a complete Platform as a Service (PaaS) solution. It includes an open, integrated set of tools & technologies including Composite Application Framework (CAF), Master Data Management (MDM) and a SOA Grid. The Cordys platform and its cutting-edge Cloud technology empowers customers to dramatically improve the speed of change, fundamentally altering the way they innovate their Business Operations to achieve a true customer-centric philosophy. Global 2000 companies worldwide have selected Cordys to achieve business performance improvements such as increased productivity, reduced time to market, higher security and faster response to ever-changing market demands. Headquartered in the Netherlands, Cordys is a global company with offices in the USA, the UK, Germany, China, India and Israel. www.cordys.com 

About KMD
KMD develops and provides IT solutions for the local authority, state and corporate markets. We use our insight into our customers, processes and employees to deliver IT that optimizes and develops our customers’ businesses. We have offices all over Denmark, which gives us the advantage of being close at hand and flexible.

For 35 years KMD has been working in the field of developing, operating and maintaining some of Denmark’s largest IT systems. These systems are designed to support administrative and citizen-oriented processes in an efficient manner, and they must be adapted to keep abreast of developments in legislation. That is our core business.

We develop BPO (Business Process Outsourcing) solutions, taking over the organization’s administrative procedures – particularly in the field of payroll administration. On the basis of many years’ experience of optimizing complicated, labor-intensive processes, KMD has attained a unique experience base when it comes to large-scale operations and optimization of administration-intense tasks. Today, KMD carries out the complete payroll and personnel administration for around 100,000 salary earners. www.kmd.dk
 
About Innovatec
Innovatec - Innovative Technologies is a systems development company that concentrates on the field of business critical systems and solutions. Our customer base consists of larger companies within private and public sector in Scandinavia. Innovative Technologies' business concept is to combine modern and timely technology with traditional core solutions (legacy systems), to ensure the customers investment in existing systems.
 
Our vision is to be a long-term supplier of timely services in the area of development, maintenance and commissioning for our customers critical solutions/applications.

Our business concept is based on expertise through experienced co-workers within our priority area. Our specialty is delivering diverse competence that will ensure our customers IT-investments by delivering solid and robust solutions based on modern technology.

We cooperate with national and international partners within relevant areas.
Contact information: [email protected]

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