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iQor Recognized for Using Big Data and Predictive Analytics to Improve the Customer Experience

iQor, a global provider of intelligent customer interaction and outsourcing solutions, today announced that it has been ranked 52nd on the InformationWeek 500, a prestigious list that recognizes companies for their innovative use of technology. This is iQor’s fourth consecutive year on the list, and a dramatic move up from last year’s 247 ranking.

iQor agents in contact centers and from home offices around the world handle more than 250 million customer interactions every year—nearly 700,000 per day. InformationWeek recognized iQor for its pioneering use of Big Data (including open source, NoSQL databases) to uncover and act upon the customer insights generated by these interactions.

“Since iQor was first named to the InformationWeek 500 in 2009, we have been developing the digital network, tools, and processes to capture, analyze, and act upon the huge amounts of data generated with each customer interaction,” said Norm Merritt, President and CEO of iQor. “We believe that the processing power of Big Data can be used to better understand each customer’s unique ‘DNA’ and, in turn, give our customers better business intelligence while delivering an enhanced customer experience.”

Norm Merritt’s recent keynote speech, "The Customer Genome Project: Decoding Customers' DNA Using Big Data," at the Contact Center 2012 Conference, explains in more detail how iQor is using the power of Big Data to transform the customer experience.

InformationWeek identifies and honors the nation's most innovative users of information technology with its annual 500 listing, and also tracks the technology, strategies, investments, and administrative practices of America's best-known companies. The InformationWeek 500 rankings are unique among corporate rankings as it spotlights the power of innovation in information technology, rather than simply identifying the biggest IT spenders.

About iQor

Headquartered in New York City, iQor is a global provider of intelligent customer interaction and outsourcing solutions with 14,000 employees in 31 Centers of Excellence dedicated to understanding each customer’s DNA. Using data science and real-time analytics intelligence, iQor delivers extraordinary customer experiences that enhance revenue while promoting and protecting its clients’ brands. iQor specializes in providing data-driven, technology-empowered customer support and processing services in the consumer and commercial markets. For more information, please visit www.iqor.com.

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