| By Business Wire |
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| March 18, 2008 11:30 AM EDT |
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ICT GROUP, INC. (NASDAQ:ICTG), a leading global provider of customer
management and business process outsourcing solutions, announced today
that it has been named “The Fastest Growing
BPO Company of the Year” in the Philippines.
The award was presented to ICT GROUP at the Second Annual International
Information and Communication Technology Awards Ceremony, held on
Thursday, March 13, 2008, at the Renaissance Makati City Hotel Manila.
The Canadian Chamber of Commerce of the Philippines, together with the
Business Process Association of the Philippines (BPA/P), hosted the
awards ceremony, which recognizes the outstanding performance and
contributions by organizations and individuals within the Information
and Communications Technology community in the Philippines.
“It is a distinct honor to be recognized as ‘The
Fastest Growing BPO Company of the Year’ in
the Philippines,” stated John J. Brennan,
Chairman and Chief Executive Officer of ICT GROUP. “This
ranking is a testament to the responsiveness and flexibility of ICT
GROUP and our balanced, diversified operating and service delivery
model, which is capable of supporting clients across a range of
products, markets and geographies.”
ICT GROUP rapidly expanded its Philippines capacity in 2007 to meet
accelerated demand from key clients for the delivery of cost-effective,
high-quality customer management and BPO support services from an
offshore location. “Not only does this award
underscore the significant accomplishment of successfully implementing
this accelerated expansion, but it also recognizes the determination and
skill of our management staff and all of our employees, in the
Philippines, the U.S. and in all of the countries in which we operate,
to consistently meet or exceed customer expectations. We are also proud
that ICT GROUP was a finalist in the judging of ‘The
BPO Employer of the Year’ at the awards
ceremony, which further demonstrates our ability to maintain the quality
and stability of our Philippines workforce during this period of rapid
expansion,” Mr. Brennan continued.
ICT GROUP, headquartered in Newtown, Pa., is a leading global provider
of customer management and business process outsourcing solutions. The
Company provides a comprehensive mix of customer care/retention,
acquisition, up-selling/cross-selling, technical support, market
research and database marketing as well as e-mail management, data
entry/collections, claims processing and document management services,
using its global network of onshore, near-shore and offshore operations.
ICT GROUP also provides interactive voice response (IVR) and advanced
speech recognition solutions as well as hosted Customer Relationship
Management (CRM) technologies, available for use by clients at their own
in-house facility or on a co-sourced basis in conjunction with the
Company’s fully integrated contact center
operations.
ICT GROUP currently manages 40+ operations centers across the United
States, Canada, U.K., Ireland, Mexico, Argentina, Costa Rica, the
Philippines, India and Australia. To learn more about ICT GROUP, visit
the Company’s website at www.ictgroup.com.
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