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Outsourcing Authors: Mika Edword, Liz McMillan, Ava Smith, Newswire

Related Topics: Pharmaceutical News, Outsourcing on Ulitzer

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In Pharma Sales & Marketing: IT Outsourcing Can Lower Costs

In Pharma Sales & Marketing: IT Outsourcing Can Lower Costs

CHAPEL HILL, N.C., May 25 /PRNewswire/ -- More than half of surveyed pharmaceutical companies outsource help desk and hardware services and many have lowered the costs of these areas, reports Best Practices, LLC in a recent benchmarking study.

The study, "Pharma Sales & Marketing I.T. Benchmarks: Outsourcing Trends, Metrics and Insights," compared 10 major sales IT organizations in the pharmaceutical industry. More insight from this study can be seen at .

Findings also revealed: - Service level agreements are used uniformly to focus IT support performance - 24 hours a day, 7 days a week technical support coverage exists at 40% of surveyed pharma companies' - A general level of satisfaction with IT support vendors, with the most commonly mentioned vendors being Dendrite, C3i, Ajlon, Satyam, TCS and Spherion.

The study's findings are primarily benchmarks around IT outsourcing trends, performance metrics and service levels such as abandonment rates and response time requirements. Also compared are organizations' total IT staffing costs and a further cost analysis for hardware services, data center staff, production support staff and onshore application and development. To download a free summary paper on this topic, go to .

"Pharma Sales & Marketing I.T. Benchmarks: Outsourcing Trends, Metrics and Insights" reflects the type of granular research that pharmaceutical and biotechnology members of the Business Excellence Board (BEB) have conducted by Best Practices, LLC to support their sales and marketing organizations. More detailed information on this research can be accessed in the Business Excellence Board section of Best Practices, LLC's website at: .

The Business Excellence Board (BEB) is a premium membership service providing ongoing decision support to corporate executives through on demand benchmark research, database access and best practice information exchange. For information on this study or to inquire about a BEB membership, contact Cameron Tew at [email protected] or 919-403-0251, ext. 246.


Best Practices, LLC is a research and consulting firm that conducts work based on the principle that organizations can chart a course to superior economic performance by studying the best business practices, operating tactics and winning strategies of world-class organizations.

Best Practices, LLC

CONTACT: Cameron Tew of Best Practices, LLC, +1-919-767-9246, or
[email protected]

Web site:

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